Shipping policy
We ship internationally with local logistics partners who know how to handle precious items.
Shipping is calculated at checkout with the following rates:
Going to: |
Orders above 400 |
Orders under 400 |
UAE |
Free |
20 AED (~$5.50 USD) |
Oman, India |
30 AED (~$8 USD) |
50 AED (~$14 USD)
|
Bahrain, Qatar, KSA |
60 AED (~$16 USD) |
80 AED (~$21 USD) |
Fra, Ger, UK, Aust, USA |
90 AED (~$24.50 USD) |
100 AED (~$27 USD) |
Rest of world |
110 AED (~$30 USD) |
140 AED (~$38 USD) |
Delivery times
Regardless of where you're ordering from, we dispatch all orders placed before 12 PM (GMT+4) on the same day. For UAE customers, you should receive the goods, next day. Contact us directly if you require express shipping.
Orders placed after 12 PM (GMT+4) are dispatched next day. Our UAE customers should receive the goods the day after.
Our international customers usually receive their goods 3-5 days after dispatch. However, shipping times vary depending on customs and port processing of the destination country.
Good to know:
- Shipping rates & average delivery times may vary during peak times, though we'll always be transparent with changes, updating the information on this page, as well as through our community channels.
- From time to time, we offer promotions on shipping which may not always be reflected in the table above. Whatever you see at checkout is always the correct charge.
- Appellation isn't responsible for any local customs taxes charged at the destination port.
- We always track the order. If you've entered your details correctly at checkout (and your phone is in range/battery charged!) you'll also receive text message updates from our chosen couriers.
- For product issues that require special attention please read our returns policy. If you have a complaint, we're truly sorry and want to help any way we can. We welcome your feedback through our dedicated process.